1. Trial Period
All students enrolled in any Altius tutoring or classroom course are granted a trial period. For students who enroll in a Long Track or Short Track programs, a 30-day trial period shall begin on the day Student makes their first partial or full payment toward program tuition. If, at any time during this trial period, Student decides they are not completely satisfied with the services provided to them by Altius, Student may cancel this agreement without penalty and receive a pro-rated refund equal to the purchase price minus the value of 1) any one-on-one tutoring services already received ($100 each) and 2) the cost of any AAMC practice material access codes assigned to Student. AAMC access codes become the property of Student the moment they are assigned to Student and cannot be reassigned to another student. The value of the AAMC access codes is never refundable under any circumstance. Student acknowledges full understanding that the trial period is a strict 30-day period beginning on the date of purchase. Many aspects of the program, such as practice tests and review sessions, do not occur until later in the program and so will not be available during the trial period. There is no guarantee whatsoever that all, most, or any of the program activities will be available during Student’s trial period.
For students who enroll in an Elite or a Summer Immersion program, the trial period shall begin on the first official day of class for that program. If, at any time during this trial period, Student decides they are not completely satisfied with the services provided to them by Altius, Student may cancel this agreement without penalty and receive a pro-rated refund equal to the purchase price minus the value of 1) any one-on-one tutoring services already received ($100 each) and 2) the cost of any AAMC practice material access codes assigned to Student. AAMC access codes become the property of Student the moment they are assigned to Student and cannot be reassigned to another student. The value of the AAMC access codes is never refundable under any circumstance. Student acknowledges full understanding that the trial period is a strict 14-day time period beginning on the date of purchase. Many aspects of the program, such as practice tests and review sessions, do not occur until later in the program and so will not be available during the trial period. There is no guarantee whatsoever that all, most, or any of the program activities will be available during Student’s trial period.
2. Guarantee
Students enrolled in a Long or Short Track Mentoring Program receive a 90th Percentile Guarantee. If Student completes all aspects of the Altius program, including documentation of all fifteen (15) activities on the Student Accountability Tracking Sheet, all ten (10) of the Indicators of Success, and otherwise generally adheres to program indicators, and—after doing so – fails to receive at least a 90th percentile score, Student is eligible to attend program classes for the following track plus extended access to Altius online materials. Additional tutoring can be purchased at a discounted rate of $75 per hour. Students with partial adherence to the full Altius program do not qualify for this Guarantee.
Students enrolled in a Fall Accelerated or Summer Immersion Mentoring Program receive a 10 Point Improvement Guarantee. Altius guarantees a 10-point improvement between the student’s first full-length practice exam while enrolled in the Altius program and their final MCAT score. If Student completes all aspects of the Altius program, including documentation of all fifteen (15) activities on the Student Accountability Tracking Sheet, all ten (10) of the Indicators of Success, and otherwise generally adheres to program indicators, and—after doing so – fails to receive at least a 10-point improvement, Student is eligible to attend program classes for the following track plus extended access to Altius online materials. Additional tutoring can be purchased at a discounted rate of $75 per hour. Students with partial adherence to the full Altius program do not qualify for this Guarantee.
Students enrolled in an Elite Program receive a 1-Point Improvement Double Your Money Back Guarantee. Altius guarantees a 1-point improvement between the student’s first full-length practice exam while enrolled in the Altius program and their final MCAT score. If student completes all aspects of the Altius program, including 100% class attendance, Altius will refund twice their purchase price.
3. No Refunds for Classroom or Tutoring Courses
Once a student has passed their trial period, Altius will not issue a refund.
4. No Trial Period or Refunds for Practice Test or Self-Study Purchases
All Practice Tests and Self-Study Purchases are final and non-refundable.
5. Payment Plans
Altius may choose, at its sole discretion, to split the cost of tuition into two equal payments, one due immediately and the second payment due thirty (30) calendar days thereafter. All payment plans require a debit or credit card. Student hereby authorizes and directs Altius to schedule and process an automatic payment thirty (30) days after the initial tuition payment and charged to the same debit or credit card. The offering of said payment plan in no way reduces or changes Student’s liability to pay the full tuition. By enrolling in any Altius program and continuing beyond the trial period, Student agrees to pay the entire tuition balance in full. No individual circumstance, including but not limited to, inability of Student to participate in program activities, absence from classes, or physical relocation, shall reduce Student’s obligation to pay the full tuition amount due for the program in which they have enrolled.
6. Tutoring Session Credits
Once the student is enrolled, tutoring credits are allocated based on the purchased program. Attendance at any session will constitute use of one credit. If Student is late to a session or has to leave early, they will still be charged one full credit. Should a session be started late or ended early at the fault of the Altius Tutor, Student is entitled to receive the remainder of the 1-hour session, plus an additional ½ hour of tutoring, at a later time agreed upon by Student and their Tutor.
7. Expiration of Credits
Every tutoring credit purchased has an expiration date. It is the sole responsibility of Student to ensure that they have scheduled and used all available tutoring credits before they expire.
- Fall Long Track + Spring Short Track – All credits expire June 30th.
- Spring Long Track + Summer Immersion – All credits expire September 30th.
- Summer Long Track + Fall Accelerated – All credits expire January 31st.
- Elite Tutoring Sessions – All credits expire 6 weeks after the final class in their program.
- A La Carte Tutoring Sessions – All individually purchased sessions will expire at the end of the cycle in which they are purchased: Fall, Spring or Summer.
8. Right to Reschedule
In the event that Student is unable to attend their scheduled tutoring appointment, Altius will allow Student to reschedule said appointment for another day and time as long as Student notifies their assigned tutor within twenty-four hours (24) prior to the scheduled appointment. If Student fails to provide the required twenty-four hour notice, or fails to appear at the tutoring session, Student will lose the value of that day’s tutoring session credit. Rescheduling is done at the sole discretion of the assigned tutor.
9. Classroom Sessions
Each MCAT preparation program offered by Altius includes a set number of classroom sessions of various kinds, such as Group Sessions, Mastery Sessions and Proctored Study Hall. Student is guaranteed that all sessions pertaining to their program will be held during their period of enrollment. This may not be the case if Student enrolls outside of the suggested enrollment window and begins the program after the normal start date. There is no guarantee that Altius will be able to present all sessions on a day and time that accommodates Student’s schedule. When multiple installments of each session are offered, Altius reserves the right to cancel some installments if attendance is low. Additionally, classroom sessions may be held online in some locations based on local regulations and tutor availability.
10. Additional Tutoring Sessions
Students may wish to purchase additional tutoring session credits. Additional sessions may be purchased at a discounted rate for students enrolled in Mentoring Programs:
Mentoring Programs (Platinum, Silver, Gold) – $75 per tutoring session.
Elite Program and Self-Study Students – $100 per tutoring session.
Payment for all additional services must be made prior to the desired session. Contact Altius 5 Star Customer Service at 435.671.5783 during business hours, M-F, 8:00 AM – 6:00 PM MST.
11. Information and Non-Compete
Student understands that all materials, methods, publications, software programs, all content displayed by or contained within any software program, all instruments and any other items—oral, written, audiovisual, or otherwise—constitute proprietary information owned solely by Altius and as such cannot be reprinted, used, shared, distributed or disseminated in any way whatsoever without express written consent from Altius. In consideration of access to the above described, Student agrees to not write, edit or publish MCAT preparation materials, or to mentor, teach, or otherwise engage in employment, or independent contract work, of any kind whatsoever with any Altius competitor, or to be self-employed in any such activities related to MCAT mentoring or test preparation, for a period of two (2) years from the date of their last interaction as Student or Mentor in any Altius program.
12. Score Release and use for Marketing
In consideration of participation in an Altius program, and/or use of Altius materials and resources, Student agrees to report final MCAT score to Altius upon request and provide verification of the same if requested. Student provides permission to Altius, its agents, subsidiaries, or representatives to publish Student’s score, name, and likeness in marketing, advertising, or related publications.
13. Right to Refuse Service
Altius reserves the right to refuse service to any person for any reason. If at any time Student is deemed by Altius staff to be disruptive to the program, abusive to other students, mentors, or is otherwise interfering with the smooth operation of the program, Altius may dismiss the student without a refund or any additional recourse.
14. Severability
If any portion, clause, or subsection of these terms and conditions is deemed by an arbiter or court of law to be invalid or unenforceable, such ruling shall not in any way limit the validity and enforceability of any other clause within this agreement.
15. Complete Agreement
These terms and conditions represent the complete agreement between Altius and Student. No other agreements, oral, written, implied, or otherwise, exist between these parties.
16. Acknowledgement
By proceeding to check out you are electronically signing your name to this agreement and agreeing to abide by all of the terms and conditions described herein.